How can I order?

 

 You can easily order by following the steps below.

1- When you click the add the product you want to buy to the cart button, the color of the product is added to the cart as 1 series.

2- Fill in the information requested from you and choose your preferred form of payment.

3- After clicking the "I have read and accept the sales contract" button; Click on the 'Complete Order' button. The process is ok; your order has been received!

 

Do I have to be a member to shop?

 

Shopping is not possible without a member.

We recommend that you become a member to be aware of special offers and benefit from services such as easy returns, order tracking and fast orders.

 

Can I add or remove products from my cart?

 

Before completing your order, you can remove the products in your cart by clicking the DELETE sign in the "My Cart" field (X). You can add new products with the 'Continue Shopping' button.

 

How can I use my basket?

 

 You can see the total shopping amount, shipping cost, discount amount in your cart. If you have a promotional code, you can apply it in your cart.

 

How long will my selected products stay in my cart?

 

 As long as the products are in stock, they remain in your basket. Out of stock product will be automatically removed from your basket. How can I obtain the product that is not in stock? 1 Click on the 'Notify When In Stock' button by hovering over the desired size and fill in your information. You will be notified by SMS / e-mail when product stocks are updated.

 

Do your clothes look the way they look in the photo?

 

 Our products are shot in our own photo studio as original products. You will be sent the same product you see in the image.

 

How do I track my order?

 

You can check the status of your order by clicking the "My Orders" button from your membership. If you do not have a membership, you can get support from your customer representative.

 

 

What should I do if I buy a defective / defective product?

 

 We would like to state that we will work devotedly to correct the situation you have experienced and not to repeat it again. If you receive a defective / defective item, you are entitled to free exchange and refund within 7 business days. After the products you return are delivered to our company, after the necessary checks are completed, your exchange / return will be carried out.

 

The products in my order are missing, what should I do?

 

 It is our priority to ensure that your order reaches you safely.When you receive your package from the shipping company, the opening, tearing, crushing, wetting, etc. in the shipment. check if there is a problem. If your package has arrived in a damaged manner and the product / products are missing, ask for a report of the damage determination and send the e-mail you have attached to your [email protected]  and report the situation. If your package was delivered to you undamaged, but the product (s) in your order are missing; You can call our Customer Service Center with your order information and the number of missing products / products. How many days will my order arrive?

 

Domestic: The products delivered to the cargo will normally reach you within 1-3 business days. However, cargo companies provide mobile services to some rural areas. For this reason, delivery time can be extended up to 7 days. You can inquire the estimated delivery time with your cargo tracking number on the website of the cargo company.

 

What should I look for when I receive my cargo?

 

 It is our priority to ensure that your order reaches you safely. When you receive your package from the shipping company, the opening, tearing, crushing, wetting, etc. in the shipment. check if there is a problem. If your package arrived in a damaged condition, report the damage to your company authorities by receiving a damage assessment report from your cargo company within 7 business days.

 

Can I have my cargo delivered at the branch?

 

 You can get the shipment from the branch by contacting the cargo company with your cargo tracking number. Can I place orders at different times together? 1 Each order is considered as a separate shipment. There is no guarantee that orders placed at different times can be delivered at the same time. If you contact our customer service, you can get support for cargo consolidation.